Privacy Policy
Frequently asked questions
Here are some common questions about our company.
Ayuveda is an online Ayurvedic wellness platform dedicated to men’s sexual health and overall vitality. Our key services include:
- Free Online Consultation with certified Ayurvedic doctors
- Personalized Ayurvedic Medicine Recommendations based on age, health, and symptoms (500 mg & 800 mg doses)
- Doctor Counselling & Follow-Up Support after treatment begins
- Customized Diet Plans & Exercise Charts to support faster recovery and long-term wellness
- Discreet Doorstep Delivery of prescribed medicines anywhere in India
- Safe, Natural & Side-Effect-Free Ayurvedic Products for ED, PE, low stamina, and other men's wellness concerns
We combine traditional Ayurvedic healing with a modern, online-first approach to help men regain confidence, strength, and better health — naturally.
You can reach our customer support team by emailing sensawell@gmail.com, calling +91 9289860611, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
At Ayuveda, we maintain strict quality checks to ensure that every order is delivered correctly and in perfect condition. However, we understand that issues can sometimes arise.
🔁 Returns & Replacements
- We do not accept returns unless there has been a mistake from our side (e.g., wrong product delivered).
- If you receive a wrong or damaged product, we will provide a replacement at no extra cost.
- To be eligible for a replacement, the product must be unopened and reported within 48 hours of delivery, along with photo/video proof.
💰 Booking Amount & Refunds
- Once an order is confirmed, the booking amount is non-refundable unless there is a major genuine reason (to be reviewed by our team).
- Approved refunds (in exceptional cases) will be processed within 7–10 business days.
We appreciate your understanding and cooperation.
Privacy Policy
This privacy policy (“PRIVACY POLICY”) applies to your use of Sensawell's website and mobile applications under the brand name “Ayuveda” (collectively referred to as “SENSAWELL” or “WEBSITE”), and Sensawell applications on mobile platforms (Android, iOS, etc). This policy does not apply to any third-party websites that may be linked to the Website, or any relationships you may have with those third-party sites.
The terms “WE”, “OUR” and “US” refer to Sensawell (Ayuveda), and the terms “YOU”, “YOUR” and “USER” refer to you, the user of our services. The term “PERSONAL INFORMATION” means any information that you provide to us which personally identifies you such as your name, phone number, address, email address, and other related data.
By accessing and using our Website, you agree to the terms of this Privacy Policy and consent to the collection, storage, and use of your Personal Information as described here.
Purpose
This Privacy Policy explains how Sensawell collects, uses, stores, shares, and protects your information when you use our Website or services. It applies to information collected on this Website and other affiliated platforms under the Ayuveda brand.
INFORMATION WE COLLECT
1. Direct User Information
We collect information you provide directly to us, such as:
- Name
- Email Address
- Phone Number
- Billing/Shipping Address
- Payment information (credit/debit card or UPI details)
- Other information required to process orders or provide customer support
2. Third-Party Data
We may collect information when you interact with third-party services integrated with our platform. You will be informed before such data is collected. You may opt-out anytime by contacting us at sensawell@gmail.com.
3. Surveys and Feedback
Participation in surveys is voluntary. We may ask for basic demographic information (age, gender, marital status) for improving our services. We never ask for banking details in surveys.
4. Other Information Collection
Includes data provided during:
- Online contests
- Newsletter subscriptions
- Customer support inquiries
COOKIES AND TRACKING TECHNOLOGIES
Cookies
Cookies help us track user preferences and provide a personalized experience. You can disable cookies in your browser settings, but some features of the Website may not function properly.
Web Beacons
Used to track user activity and analyze browsing behavior for service improvements.
IP Address and Device Info
We collect your IP address, location, browser type, device type, and operating system to optimize your experience and for security purposes.
USE OF PERSONAL INFORMATION
We use your Personal Information for purposes such as:
- Processing orders
- Customer support
- Improving services
- Sending promotional offers (email/SMS)
- Conducting analytics
You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any email we send.
Transactional or service-related emails (order confirmation, delivery updates, etc.) cannot be unsubscribed from.
DATA SECURITY
We use secure servers and verified payment gateways to protect your data. Only authorized personnel can access sensitive information such as payment details. However, no method of online transmission is 100% secure.
You agree that Sensawell is not responsible for any intercepted data sent over the internet without authorization.
INFORMATION SHARING
We do not sell your Personal Information. However, we may share data with:
- Payment gateways and banks
- Legal authorities when required
- Our subsidiaries, affiliates, and partners under strict confidentiality
If our company is acquired or merged, the acquiring company will gain access to your data, subject to this Privacy Policy.
CHANGES TO PRIVACY POLICY
We may update this Privacy Policy from time to time. Please review this page periodically. Continued use of our services implies acceptance of any changes made.
MINORS
We do not knowingly collect data from users under the age of 18. If such information is detected, it will be deleted immediately.
GOVERNING LAW
This Privacy Policy is governed by Indian law. Any disputes will be handled exclusively in the courts of Gurugram, India.
CONTACT US / GRIEVANCE OFFICER
If you have any questions or complaints regarding your privacy or data use, please contact:
Email: sensawell@gmail.com
Phone: 9289860611